FAQs
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What if I need to cancel or change time/date?
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Our payment terms are full payment by 8 weeks before the booking. Cancellations can be refunded up to 14 days before the booking minus a 10% admin charge. We will do our best to accommodate an alternative day or time, but this cannot be guaranteed.
 

What are your fees?

These will depend on each meeting and will be discussed when we know your requirements.
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Is our information secure?
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Any information you supply to us will be secure and not shared with anyone and will be deleted after a 2-month period after the event.
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Can we take photos during the visit?
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Of course you can! Photos and videos are all very welcome. If you would like to upload them to social media, please always include a credit to “Meeting Santa Claus”. If there are any pictures you would like to include in a review on our website, we would be delighted to have them!
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My child is autistic – are you able to manage that?
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I am experienced in dealing with SEN children and managing difficult issues (e.g. family bereavement and terminal illness). In such cases, prior contact would be important to understand the nature of the issue. We aim that our visit becomes an uplifting time and offer some positivity in such difficult situations
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Do you provide gifts?
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Gifts are supplied by the person/family booking. Given prior knowledge, we can arrange for the gifts to be put into my sack as I arrive. Please note that gifts should not be much more than shoe box sized so I can carry them discreetly!
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